Shipping policy

Thank you for shopping with us. Below are the details of our shipping process.

1. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed the next business day.

You will receive a confirmation message/email once your order has been shipped.

2. Shipping Locations

We currently ship:

Within Kenya

Internationally (selected countries)

If your country is not available at checkout, please contact us before placing an order.

3. Shipping Rates

Local (Kenya): Shipping fees are calculated at checkout based on your location.

International: Shipping fees vary depending on destination and will be calculated at checkout.

Occasionally, we may offer free shipping promotions, which will be clearly communicated.

4. Estimated Delivery Time

Within Nairobi: 1–2 business days

Outside Nairobi: 2–5 business days

International Orders: 7–14 business days (depending on destination and customs)

Please note that delivery times may vary due to courier delays, customs clearance, or unforeseen circumstances.

5. Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

We are not responsible for delays caused by customs.

6. Order Tracking

Tracking details will be shared once your order is dispatched.

For local deliveries, tracking may be provided via courier updates or direct communication.

7. Incorrect Address

Please ensure all shipping details are correct at checkout.

We are not responsible for orders delayed or lost due to incorrect addresses provided by the customer.

8. Lost or Delayed Orders

If your order is delayed or appears lost:

We will work with the courier to resolve the issue.

9. Contact Us

For any shipping questions or concerns, reach us at:

📧 solidblaque@gmail.com

📞 +254718177397

Country/Region